Remove Default Categories from Library

[cevmarauder]

Having a set of default, unremovable categories that takes up more than 3/4 of the Library screen is untenable.  I'd wager the majority of Square users don't use Gift Cards or Rewards; a few probably use discounts and service charges.

We should have the ability to edit/remove/hide categories on the library screen.  As a Square user for both my personal business and as head (read: only) IT guy for a local nonprofit, being able to remove the useless-to-us categories would save me SO MUCH PAIN from volunteers getting "lost" because they hit the wrong category. 

(Yes, I created a for-dummies document that a lobotomized kindergartner could follow.  No, it didn't help.  Anyone who's worked with people will understand...there's always that one person who couldn't find their a** with both hands and a map, who throws up their hands, turns off their brain, and wails for help the second they get slightly confused.  Usually while you're elbow deep in something else, but their problem is the most important thing in the world!)

[#2]

I know they added more unwanted items on the main screen, but Square thinks by adding the one grid to our phone has helped. We are at farmers markets, craft shows and concessions where speed is key. We have our iPad set up grid style that helps. When I have a line and have to use my phone one grid are area doesn’t help. Make the option happen to turn off unnecessary items. We are a community asking of Square to please offer this as a way to speed up our transactions. For the love of pete sakes hear our words! We need a toggle to turn off those unwanted items! TOGGLE SWITCH TURN OFF ITEMS UNNEEDED!

[#3]

Now the “new” home screen has 5 lines of unneeded space hogs instead of 2 lines of useless functions.  On my phone (which is the ONLY way I use square) I can only see two of my items, but I have two scroll up to see my menu.  I work farmers markets where transaction speed in incredibly important, every step slows down sales.  It is hard to fathom that SQUARE could make the issue worse than it was.  

[#4]

Hi there!

The Redeem Rewards selection cannot be removed completely, however using your "Items Grid" you can customize what appears as available to select. 

Head over to our Support Center to read more about the Items Grid.

[Tom]

Welcome to the seller community and thanks for checking in here, @tracy1111. I went to look for an update on this request, but there isn't anything I can access and share at this time. In addition, I don't have a workaround that I can suggest right now but I will be surfacing your post with our Point of Sale team—the less clutter, the better. Please keep in touch.

[Dfly]

This reply created from merging an existing thread: "Move Gift Cards & Redeem Rewards down Item List" The author has been notified via email.

I use a smartphone with limited screen space, so if I could at least move these to the bottom of the list it would be very helpful. 

Attention to my customer is key. A quick glance and tap doesn’t interrupt it the way a scroll and search does. 

Is anything in the works?

Is there a better place to make such a request?

[LinnieX]

Ditto, it was really confusing to have “Gift Cards” and “Redeem Rewards”  on the checkout screen of the smartphone app.  If i cant use it, please give me an option to remove it.  Thanks!

[Wackym]

Why do you force the placement of Redeem Rewards in a key place on my register if we do not need it?  Along with gift card sales?  

[Helen]

This reply was created from merging an existing thread: How do I delete "redeem rewards" from my register?

@Wackym I've added your request to this thread so you can see If EJ's reply -- though you can't remove either option if you're using a tablet you can customize your items grid so you don't see "Redeem Rewards" or "Gift Cards". 

I can appreciate why you'd want to remove these features if you're not using them. If anyone else would like to remove these please let us know in this thread so we can share your feedback with the product team. 

[MamiesToffee]

I’m wanting to remove redeem awards and gift cards as we don’t use either. Valuable real estate at the top of my phone register. Would like the option of toggle them off or on. Please!

[Tom]

Hey @MamiesToffee, welcome to the seller community. Sorry for the frustration this is causing😕—there still aren't any updates available that would allow you to edit the visibility of these two line items on the menu screen. If there's any chance you end up using a tablet, you would have the option to set up a customized item grid. Keep in touch as we'll announce any developments for mobile phones.

[MamiesToffee]

I use an iPad, but also use my phone. I’ve seen this post from the last three years. It’s seems like an easy fix of toggle them off or on?

[PabloPaulo]

I agree with post above, this should be an easy fix in software but I'm guessing someone doesn't really want it to disappear so easily even for those who find the feature useless.

[Madras_PTSO]

We would also really like to be able to remove Gift Cards and Redeem Rewards from our Checkout list. Confusing for our buyers and in the way in prime space.