help! connection issues cant take payments

[lashgal]

hi all, 

PLEASE HELP. 

Im having real issues with connecting my reader to my apps. I got it to work last week but today it just wont connect in appointments app or square app. I am unable to take payments until i can fix this. knightmare having to keep cliients waiting!! it keeps saying unabvailable when i try. I have dont the flashinf red light and reconnected bluetooth. forgot device on bluetooth and apps and tried again and it just wont work!

please help

[Seamus]

Hey @lashgal,

Thanks for getting in touch and sorry to hear you're having trouble with your reader!  If you're tried some of the troubleshooting steps already it might be time to get in touch with support, who will be able to take a better look at your operating environment.  You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.