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Enable Tipping by Item

Beta Member

Enable Tipping by Item

At my business we provide services (fingerprinting) and sell merchandise. I want my customers to have the option to tip when a service (fingerprinting) is provided, but not have the option to tip if they only purchase merchandise. Is there a way to turn on the tipping option per item?

6 Comments
Square Community Moderator

Hi @lpgoakland - Thanks for reaching out to us here on the Square Seller Community👋

 

The Tipping settings that we are able to manipulate are located in Square under Settings > Checkout > Tipping and are detailed in this Support Article. Any desired settings beyond what is listed would be considered a feature request. So we are unable to tip on a Transaction based on the item.

 

I’ve shared your feature request with our Product Team, as they are constantly improving our products based on feedback like this. To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. 

 

In the meantime, keep an eye out for any updates in our Seller Community. We appreciate your input! 🙂

Square Community Moderator
Status changed to: Not currently planned
 

I sell services and products.  I don't want to have to prompt every product sold to a customer to ask for a tip.  I would like it on two categories of services that we offer, however.  Seems like an easy fix and would help SO much. Thank you!

Square Community Moderator
Status changed to: Open

Hello @ThemarinaEB, this request has been previously submitted by another seller. We appreciate you sharing your business use case and why it would be valuable for you. I have merged your submission with the other request here. If you know of any fellow Seller Community members who would like to see this built out as well, feel free to tag them in your post so they can share their thoughts as well! The more sellers chime into the request, the more likely it is to catch our product team's eye.

 

Thank you again for your feedback. 

Similar to hair salons, coffee shops sell both drinks (which are routinely tipped for) and merchandisce (which aren't).  It would be helpful, from a customer experience perspective, to be able to exclue items (t-shirts/gift cards) from the tip calculation.  If it could be an attirbute of an item (when you set up the item you toggle wheter it is a tippable item or not) and then, at checkout, when the tip calculation is done, it could be calculated based on all items in the cart that have the "tipping" attribute.  Thanks!

Beta Member

Up vote for this feature.  Need to be able to apply tips to specific categories and/or items.