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How can I enable a sound notification for incoming orders?

How can I enable a sound notification for incoming orders?

[The title of this thread has been edited from the original: Chowly Order Notifications]

 

 

I've gone all in Chowly to integrate our delivery services into our PoS. For the most part, I'm seeing good value here. However, there is 1 feature missing from Square that I consider tablestakes.

 

Since these integrate as "online orders", the integration merely displays a pop-up with NO SOUND notification or option to add sound. This is crippling for our delivery business. I need a way to make these order notifications audible so that employees KNOW an order came in and can tend to it.

 

Our integration is already setup to automatically print upon order but....this is not enough or even close. Ideally, the pop up notifies the employee whether they are at the terminal or not, when they accept, then the ticket prints.

 

This expectation that an employee is always at the terminal is not a real world scenario for many small businesses.

 

If I can't get some kind of audible notification for my employees, I'm going to have to back out of Chowly 100%. In fact, any integration to Square that utilizes this notification system is not going to work for us. Is this something that is available in Square for Rests. by chance?

 

Thanks.

1 Verified Answer
Verified Answer

Re: Chowly Order Notifications

Hey @PerksCoffee -

 

Thanks for posting in the Seller Community and surfacing this question! 

 

As of right now, Square for Restaurants and Square POS does not have a sound functionality for incoming orders, but it's something we're hoping to make available in the future. However, we do have an auto-print functionality so you wouldn't have to accept the orders prior to getting the ticket to print.

 

We also have an in-app notification functionality that will alert you regarding new orders. To update your preference for notifications and ticket printing from the app, open the navigation menu > Settings, and scroll down to Orders.

 

  • Notification Settings: By default, notifications will be enabled — you can disable or adjust how often you’re notified of new orders. Choose to be notified every 5, 15, or 30 minutes.

  • Printer Settings: Choose to either manually print tickets for new orders or automatically print new orders when they come in.

  • Quick Actions: When you open the Order tab, you’ll see the master view of all orders. Quick Actions allow you to update the status of an order without opening the order details page.

 

To learn more about Square for Restaurants and orders specifically, please take a look at this article. I would also suggest reaching out to Chowly's Support Team to see if they have any insight on the limitation. I hope this helps! 😁

70 Comments
Admin

Hey @PerksCoffee -

 

Thanks for posting in the Seller Community and surfacing this question! 

 

As of right now, Square for Restaurants and Square POS does not have a sound functionality for incoming orders, but it's something we're hoping to make available in the future. However, we do have an auto-print functionality so you wouldn't have to accept the orders prior to getting the ticket to print.

 

We also have an in-app notification functionality that will alert you regarding new orders. To update your preference for notifications and ticket printing from the app, open the navigation menu > Settings, and scroll down to Orders.

 

  • Notification Settings: By default, notifications will be enabled — you can disable or adjust how often you’re notified of new orders. Choose to be notified every 5, 15, or 30 minutes.

  • Printer Settings: Choose to either manually print tickets for new orders or automatically print new orders when they come in.

  • Quick Actions: When you open the Order tab, you’ll see the master view of all orders. Quick Actions allow you to update the status of an order without opening the order details page.

 

To learn more about Square for Restaurants and orders specifically, please take a look at this article. I would also suggest reaching out to Chowly's Support Team to see if they have any insight on the limitation. I hope this helps! 😁

Please pass this feature request to your Product Managers with Perks Coffee as the customer example. I look forward to the update!

Digging in through the forums, I'm seeing this request has been made a few times dating back a few years ago. It's clear Square is not moving forward with this. Can we understand why?

 

This continues to hurt our business and has us re-thinking the Chowly integration all together and is a very basic feature ask.

Square Community Moderator

Hey @PerksCoffee,

 

We're sorry we still don't have this feature you're looking for.

 

I don't have exact answers into why it hasn't been implemented but the requests are still tracked the same.

 

You can read more about how the life of a feature request works here.

We have Square for restaurants and are really excited about the postmates imtegration as we already were set up with postmates. 

 

However, I can't figure out how to make a sound go off when a postmates order comes in. We dont want to miss any orders. Is this possible??

Square Community Moderator

Hi @Theicecreamaffa! Welcome to the Community.

 

I moved your post to an existing thread where another seller had the same question.

 

It looks like for now it's a feature request but hopefully it'll be something we get more requests for and can implement in the future!

ISabella,

We have Auto-print option on but half the orders don't print in the kitchen and about 10% print out front!  Need solution!

Admin

Hey @PerkyCup-

 

Thanks for posting in this thread.

 

Just to confirm, are these also for Online Orders and in-person orders?

 

Are the tickets not printing to the correct printers based on your settings?

 

This article goes over how you can select which categories of items are routed to which printer to print a ticket. I look forward to hearing from you. 

For some reason, our auto print turned itself off!  Thank to the information found here, I was able to quickly determine that was the problem.

Admin

Happy to hear that @PerkyCup😊