@sayra Rather than adding additional fees and passing them onto our customers, we simply want the tips to be shared with our staff rather than 100% of it being given to the courier. It's completely unfair that the people making the drinks, cooking the food, packing everything up, get 0% of the gratuity. The customers that order from our Square stores are doing so to support OUR small businesses and when they leave a tip they want to leave it for OUR staff. You don't know how many customers are shocked to find out that their generous tips that were meant for our struggling staff is actually paid to a courier that has no affiliation with our business.
I appreciate that Square is offering on demand delivery as it has freed me up to focus on my business rather than driving 3 hours a day making deliveries myself. However after using this service for several months, it's clear that the Square team has not thought through this partnership with Postmates. I am still in limbo trying to get reimbursed for orders that were lost by Postmates couriers for deliveries that courier mixed up. If you guys want to get this right, you need to hire people that will be an advocate for the small businesses on your platform. I have 13 years of experience in tech and have even applied for positions at Square to try to address these issues. If you guys want to build great products you need to think through every possible scenario and give us, your merchants the tools to deliver a great experience for our customers.
