Cover number docket grouping - restaurants - feature request

[allanmac]

We have a 200 cover restaurant, we recently went with Square as our POS, however there is one feature that does hold us back - the ability to allocate cover numbers to each item ordered while grouping these items.

For example: if a table orders x3 chicken dishes and x1 pork dish, the docket will print like this -

x3 chicken

x1 pork

However the table orders x3 chicken and x1 pork, and each item is assigned a cover number, the docket will print each item on a seperate line:

x1 chicken

    Seat 1

x1 chicken

   Seat 2

x1 chicken

   Seat 3

x1 Pork

   Seat 4

This creates very long dockets making it hard for chefs to read during busy services.

The ideal would be that dockets with cover numbers print as follows:

x3 Chicken

   seat 1,2,3

x1 Pork

   seat 4

That way chefs can quickly read quantities, and waiters can quickly see cover numbers.

Appreciate your feedback.
Allan

[Seamus]

Hey @allanmac, thanks for reaching out and providing us with this feedback, appreciate how you've visually outlined the issue here!

It sounds like it would save a lot of space to be able to display seats that are ordering the same dish at a table under that dish rather than on seperate lines.

I've passed it through to our Restaurants product team as feedback, I'll let you know if I hear any news about this changing and we'll track this request here moving forward.

[Seamus]

@allanmac The product manager for Restaurants just happened to see my inquiry and has let me know that there is a way to do this, but it requires a change in how the items are entered into the POS - in this example you could click "Chicken", then up the quantity to three and add three seats.

So if you've got a group order, maybe if someone orders the chicken, your staff can ask "Anyone else having the chicken?" and then add the multiple quantities, rather than add the chicken a second time when someone else orders it. Hope this helps 🙂

With this said, it's not automated - so we'll keep tracking feedback for an automated version of this feature here! 

[allanmac]

Hi Seamus. 

Thanks for that, its really helped and we have managed to roll this out across our two venues. It will take a bit of work to get staff to change their method of putting in orders, but will definitely help with the issues. 
In future I do hope there is a way it can be updated so that the number of steps can be reduced, but for now this is a good way forward. Progress!

Thanks again
Allan