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Assigning a ticket after closing the ticket.

Hey all. Got a question for you, if there’s an answer out there. 

On occasion, a ticket will mistakenly be closed under an other employee’s number. Usually, it’s no big deal, as both employees are working at the time. However, and very often due to a fluke, a ticket will be closed under a number of someone who is not on the clock. Is there ANY way to assign a closed ticket? 

I know I can print the shift report of an employee without them ever being clocked in, sure, but it is more concise and organized to have all the sales and tips on one shift report. If anyone has some insight on this, that would be great.

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Square Community Moderator

Hello there @Saggio

 

At this time,  modifying an already settled transaction besides attributing it to a team member if no one was assigned to it. Our team is aware of this and they are exploring ways to make this possible. I have no updates at this time in regards to an ETA when this would be possible. 

 

 

JJ
Community Moderator, Square
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