x

Is there any way to separate retail from service from the total so the retail is tip exempt?

Is there any way to separate retail from service from the total so the retail is tip exempt?

Tags (2)
12,209 Views
Message 1 of 47
Report
2 Best Answers
Square Community Moderator

Best Answer

Hi there!

 

Square currently applies tips to the total amount of a sale. There isn't a way to have the tip amounts applied on an item or service level basis only, but that is definitely a request I'll be sending over to our Product Team. 

 

One work around that comes to mind would be to ring up your customer for two payments, separating the service and the retail items. 

 

Hopefully one of your fellow sellers can chime in and provide their own work flow that they use. 

View Best Answer >

12,203 Views
Message 2 of 47
Report

Best Answer

There isn't one, we posted about this also.

View Best Answer >

12,167 Views
Message 3 of 47
Report
46 REPLIES 46
Square Community Moderator

Best Answer

Hi there!

 

Square currently applies tips to the total amount of a sale. There isn't a way to have the tip amounts applied on an item or service level basis only, but that is definitely a request I'll be sending over to our Product Team. 

 

One work around that comes to mind would be to ring up your customer for two payments, separating the service and the retail items. 

 

Hopefully one of your fellow sellers can chime in and provide their own work flow that they use. 

12,204 Views
Message 2 of 47
Report

Best Answer

There isn't one, we posted about this also.

12,168 Views
Message 3 of 47
Report

I need to do this too. I don't want to ring two transactions, that's very strange and awkward for my customers. 

9,029 Views
Message 4 of 47
Report

I too am interested in having this feature as well as applying tax only to retail products versus tax on services on the same ticket.

TIA for any assistance. 

8,796 Views
Message 5 of 47
Report

I have to turn it on and off between retail sales and service sales.  It can’t be hard to set it up the same way taxes can be applied to retail and not to services.  When I forget to turn it off people tip me for buying stuff from me and I feel like a jerk.

5,136 Views
Message 6 of 47
Report
Square Community Moderator

Thanks for sharing your experience this is valuable feedback @Solco2022.

 

I will make sure our product team gets visibility on the matter.

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
5,073 Views
Message 7 of 47
Report
Beta Member

This issue was initially reported in 2016 and hasn't been fixed yet... It's a big limitation for our studio and my front desk team feel very awkward asking clients to check out twice to avoid tipping on product purchases.

4,273 Views
Message 8 of 47
Report
Square Community Moderator

 

Hey @JoeBritz,

 

Welcome back to the Community!

 

I get it can be frustrating, but feedback like this is what helps us constantly improve.  We have implemented a new way for you and our Product team to keep track of the many feature request we receive. If you haven't already, feel free to also share your suggestions in our Ideate Room here: squ.re/ideate.  

 

Let me know if I can assist you with anything else.

 

4,190 Views
Message 9 of 47
Report
Beta Member

We just moved to square and this is a big problem for us. We'll run over a million a year through the register but will soon leave square if this feature isn't fixed. This is crazy.

4,321 Views
Message 10 of 47
Report

I am also interested in an option to limit suggested tips to services and not retail.

8,912 Views
Message 11 of 47
Report
Square Community Moderator

@uss Thanks for sharing your interest with this. Hopefully this feature picks up some momentum and our Product Team can implement something in our future product updates. 

 

If anything changes, we'll let you all know. 

8,876 Views
Message 12 of 47
Report

I don't know that this was resolved; but along the same lines:

Is there a way to seperate two services on the same bill/charge?

 

Example:  One employee gives the manicure and another the pedicure, can I seperate the charges on one bill go insure the employees are credited with the sale and still only change the customer's credit card once.

8,685 Views
Message 13 of 47
Report
Admin

Hey @Deshi, this is a request that our Employee Management team is tracking, but we don't have a timeline for when it would be available.

 

Another seller offered a workaround for the time being. Have a look at @GroveandBaker's comment in: "Tracking individual product sales by stylists" and let us know if that helps.

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center
8,667 Views
Message 14 of 47
Report

When having a product and a service on the same receipt, how do I exclude the tipping to de added to the product amount? If you can add tax to curtain items, why can’t you exclude the tipping on a product? If it’s not possible....that’s just nuts!

7,693 Views
Message 15 of 47
Report
Square Community Moderator

Hey @Questions,

 

I moved your post to an existing thread where another seller had the same question.


There's not a way to do this but EJ provided a workaround above.

Ashley C
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
7,298 Views
Message 16 of 47
Report

This is a topic I have been trying to get answered for years. I see the first post on the thread was 4 years ago. Has the Square team come up with any solutions on this yet?

 

I own a salon and clients hate having to figure out a custom amount on their services only when also making retail purchases. And making two transactions is a terrible solution. More fees going to you, yay.

 

Let me know the status. Thank You.

7,219 Views
Message 17 of 47
Report
Square Community Moderator

Hey @blakebird and welcome to the Community.

 

There's currently no updates to give at this time. However if an update does become available- we'll be sure to update the relevant threads!

Ashley C
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
7,209 Views
Message 18 of 47
Report

Please fix this problem for us small business that offer services and items for sale. It really can’t be that hard for you to have an update for this.

7,187 Views
Message 19 of 47
Report

I can't believe Square has not fixed this problem for small business. Alot of us offer services and retail. It's 2020 and we still have to make 2 different transactions! That's another fee for us and so weird for the customer!!

7,289 Views
Message 20 of 47
Report

Let's all post about this problem on Instagram....maybe Square will fix this problem. We all have alot of other small business following are accounts. I wish, I would of know that you can't separate a tip from an item for sale on the same ticket as a service! I would of went with a different payment service. I've already spent alot of money on my terminal. 

7,288 Views
Message 21 of 47
Report