Just changed bank accounts and can't take a payment through the virtual terminal.

[Martha54]

Just changed bank accounts and can't take a payment through the virtual terminal.  I've charged this customer before and have confirmed that the information on her debit card is correct.

[JJ_]

First of all, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble, @Martha54.

Declined payments are never fun - in this case, I would suggest having your customer reach out to their bank to confirm the reason for the failed payment or try with a different payment method. If you have done that already then we could try some browser troubleshooting to remove any possible errors there.

If you need additional help with this when you have a moment, please reach out directly by logging into your Square account and heading here.