Loyalty program potential refund loophole?

[yarnsewelllove]

Does Square provide any protection against customers using the loyalty program to get free products through rewards?

Our loyalty program gives points for amount spent ($15 store voucher for every $100 spent).

Is there anything that protects against a customer buying $100 of products, gaining the $15 voucher, spending the %15 in store and then refunding the original $100 products? This would leave them with free items from the store.

Thanks,

Andy

[Kassi_]

Welcome back to the Community, @yarnsewelllove - 

I was able to work with one of our Loyalty advocates on this one to get the most recent information. Right now, this is not available and would be a Feature Request for the Product Team. 

There is a small workaround you could try, but you would have to manually adjust the customer's points if you notice large refunds or abuse of your Loyalty program. 

Please let me know if you have any other questions. 

[AntlrMenswear]

Did you ever find a workaround to this problem? Just curious, thanks

[JJ_]

Thank you for taking the time to share your interest in this feature @AntlrMenswear I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers' interest in your request. 

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).