Transactions not correctly updating stock in ITEMS

[BeerGunVio]

We have transactions coming through from WooCommerce, correctly showing in Square Transactions but under items Inventory management history it only shows 4 of the items of the 6 on the transaction as sold. So stock is incorrect. How do we fix?

[tranguyen]

Hi @BeerGunVio, so sorry to hear you are having this issue! That sounds quite strange actually. It's definitely worth reviewing this guide to make sure all the items have been set up correctly. 

Although Square integrates with WooCommerce to process payments, the integration is operated and managed by WooCommerce. In this case, the WooCommerce team would have more insight and familiarity with the integration and be able to assist you quicker. You can submit a ticket with their Support team directly. 

The WooCommerce Customer Support team will be able to help you with all Square integration related questions. If for some reason they are unable to help, please reach out to our Support team with your ticket number and we'll do our best to help resolve the issue. 

[BeerGunVio]

We are forever pushed to woocommerce. I will remind you, the Square transaction log shows all sold products listed correctly, so the woocommerce feed into square is working. What is not working is that the Square transaction feed is not updating the Square Item history correctly. So if Square has recorded the merchant sale and the categorised all the customers products  correctly in Square Transactions then how can Square not correctly update the quantities in items? Square is the master record for us.

I could understand WooCommerce being at fault if the websale on WooCommerce wasn't transmitting it correctly to Square Transactions correctly, but those two are mirroring each other perfectly and Woo has reduced its inventory correct but Square is not adjusting correctly from the Square Transaction log into Square Items.

Please review and provide a fix.

[tranguyen]

Thanks for your reply! I completely understand your frustration. From the description, it does sound like there might be a miscommunication between the two systems.

As the integration is operated and managed by WooCommerce, the best thing to do is to reach out to them directly first as they would have more access and insight into the system. They'd also be able to check the connection between WooCommerce and Square more thoroughly. 

If you have reached out to the WooCommerce team and they advised you to contact Square instead, please reach out to our Support team with your ticket number & all the information the WooCommerce team have provided and we'll do our best to help resolve the issue.