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Can't upload photos to homepage

Hello,

I'm trying to customize my homepage, however I have run into an issue with uploading photos. It does not give any errors but it doesn't upload the photo. I've tried clearing my cache in my browser and I've tried using Safari and Google Chrome with no luck.

Message 1 of 5
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4 REPLIES 4

HI, are you adding the Banner Image? or a Product Image?  Can you please share a screenshot? or Link? to see what you are experiencing?

Hope This Helps!
TERRI
Message 2 of 5
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@Goldneye hopefully you can see what's happening when I'm trying to upload photos. I have attached a screen recording. https://youtu.be/Rm088AyKmQY 

Message 3 of 5
239 Views

HI, thank you for the recording.  That is strange, for it not to add to the Images folder at all.  Have you tried deleting that Text and Image section, save, exit Editor, then log back in to Editor to add again?  You can contact support also. 

 

You can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

 

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

 

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

 

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

Hope This Helps!
TERRI
Message 4 of 5
237 Views

@Goldneye  so I was able to upload a different picture. Not sure why it wouldn't work with the previous upload maybe something wrong with the file or the website. 

Message 5 of 5
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