Contactless and chip reader not pairing

[JustinC]

Hey @Laurie2019 👋 Jumping in for Joe here - 

We're glad you figured it out! I'll make sure to pass your message along to him! As always, let us know if you need anything else

😉

[lam1]

My new iPhone doesn’t pair with my old chip reader what can I do?

[Joe]

Hi there, @lam1 - thanks for reaching out here and letting us know. So sorry for the trouble with your reader.

I've merged your question with an identical thread of Sellers also having this issue. 

I would take a look at this Best Answer from Tom! These troubleshooting steps should get you back in business.

[ja8]

I followed all the troubleshooting steps but the reader is still not connecting to my phone. 

It connected before but started acting up today. My reader is new so I do not know what is happening. How do I request to speak to someone or request a replacement?

Thanks much.

[winniehar]

how do I connect my chip reader to my IPad and/or IPhone

[Valentina]

I've moved your post here so you can see @Tom's answer in this thread. This article from our Support Center should get you set up properly, but if you're a more visual learner, head over to check out this video 😊

Be sure to reach out directly if you still need a han, @winniehar!

[crabbyjohn]

Reader will not connect to phone. New in January 2020, and connected without issues.

[Joe]

Hi there, @crabbyjohn - thanks for reaching out to us here on the Seller Community! Happy to have you join us here and make a new post.

So sorry to hear about the trouble pairing your reader. Just to be clear, are you using the Contactless & Chip Card reader?

If so, I would recommend following these troubleshooting steps. They will insure all software wrinkles are ironed out for not only your Point of Sale app, but also for your device itself.

Let us know if that gets you where you need to be! We want to make sure this gets solved for you.

[Mmammo]

When I hit “review and checkout” on my appointment app, it will not connect to the reader.  I then have to open the original Square app to process the payment. Help. 

[JustinC]

@Mmammo sounds like the appointments app either needs updating or reinstalling since the reader is working with the standard POS app. 

Let me know if that doesn't help.