Customer chooses "Email Receipt" on Square Terminal but the device doesn't send it?
On my new Square Terminal the customer chooses the emailed receipt option but the device won't "highlight" and then send the receipt. We have to go back and manually reenter the email address.
The Send button won't highlight unless it detects something in the field resembling an email address, meaning it has to be at least a@a.a for the button to highlight. if there is a space in the middle it won't highlight either.
oh, you're talking about from a person from your customer directory. if the email address is in the customer directory profile that doesn't auto-populate the receipt field. you have to enter it in there and next time they pay with that credit card it will be associated with that email address. if they pay with a different card you will need to enter the email address in the receipt field and then it too will be associated with that customer and that card.
