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Declined payment

I just ran a transaction for a customer and payment went thru just fine as normal. Since the customer has several separate invoices to pay, I "Saved Card to Customer" to speed up the next and all future transactions. Tried to run the next charge and it was declined. Tried several times and all declined. Deleted customer info. Still declined.

 

Ran a different charge for different customer and charge was approved.

 

Went back to the previous customer and tried to run transaction. Declined.

 

Is this a credit card company issue or a Square issue??

 

BTW, the 2 different cards above are from the same credit card company issued to my clients company (2 different locations).

 

PLEASE HELP!  

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Admin

Re: Declined payment

Best Answer

Hi @Scorpionsign

 

While I can't speak to the exact payment itself since this is a public forum, in general, declines would come from the card issuing bank side.

 

For the most part, the only time Square would decline a payment would be due to incorrect card information being entered. Square requires all of the card information (card number, postal code, security code, and expiration date) to be 100% accurate as opposed to other card processors who only require partial accuracy. 

 

I'd recommend the customer giving their bank a call to make sure the information they gave you is 100% accurate. 

 

 

 

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Message 2 of 14
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Admin

Re: Declined payment

Best Answer

Hi @Scorpionsign

 

While I can't speak to the exact payment itself since this is a public forum, in general, declines would come from the card issuing bank side.

 

For the most part, the only time Square would decline a payment would be due to incorrect card information being entered. Square requires all of the card information (card number, postal code, security code, and expiration date) to be 100% accurate as opposed to other card processors who only require partial accuracy. 

 

I'd recommend the customer giving their bank a call to make sure the information they gave you is 100% accurate. 

 

 

 

View Best Answer >

Message 2 of 14
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My customers care is being decline everytime i swap their cards

My customers cards are being decline everytime i swap their card

Message 3 of 14
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Admin

Re: My customers care is being decline everytime i swap their cards

Hi @Abdiwahid9892

 

I've moved your post to this existing thread. Check out the Best Answer and let me know if you have any other questions. 

Message 4 of 14
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Why is every card declining?

Why is every card declining? I enter the correct information and funds are available in the accounts.

Message 5 of 14
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Admin

Re: Why is every card declining?

Hi @Leanna86

 

I've moved your post over to this existing thread. Check out the Best Answer for more information. 

Message 6 of 14
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My first transaction declined

My first transactions using the square card reader and manually entering in the cards keep declining when I know these cards have funds on them. I have even used my own personal debit card with funds on the card.

 

Did I miss a step in setting up my Square app? Is this related to the technical difficulties square seems to be having right now? Is anyone else experiencing the same issue?

 

If anyone can help provide insight on to fix this problem I would greatly appreciate it! This has been a HUGE inconvenience considering this is the first day offically starting my business. 

 

Thank you for your time.

Message 7 of 14
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Admin

Re: My first transaction declined

Hi @SarahBeth! Welcome to the Community.

 

I merged your post to an existing thread that goes over card declines.

 

We can't see into your account here from the Community but declines usually come from the bank or card issuer's end unless the information was just entered wrong which wouldn't be the case since you were using the reader.

 

If you're testing with your own card- it'd be best to test for $1 only since technically you're not supposed to run your own card through Point of Sale in our Terms of Service. 

 

I'd recommend calling the card issuer to see why the declines were happening since those come from their end. 

Message 8 of 14
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Re: My first transaction declined

I have similar issues. I hope you were able get help on it.For some reasons am having this difficulty too. please help

Message 9 of 14
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Admin

Re: My first transaction declined

Hey @jsauto-

 

Thanks for posting in the Seller Community.

 

Please email our Support Team so they can look into this for you. We cannot assist with account/payment specific issues from here. 

Message 10 of 14
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