Declined payment

[Scorpionsign]

I just ran a transaction for a customer and payment went thru just fine as normal. Since the customer has several separate invoices to pay, I "Saved Card to Customer" to speed up the next and all future transactions. Tried to run the next charge and it was declined. Tried several times and all declined. Deleted customer info. Still declined.

Ran a different charge for different customer and charge was approved.

Went back to the previous customer and tried to run transaction. Declined.

Is this a credit card company issue or a Square issue??

BTW, the 2 different cards above are from the same credit card company issued to my clients company (2 different locations).

PLEASE HELP!  

[EJ_ · Accepted solution]

Hi @Scorpionsign

While I can't speak to the exact payment itself since this is a public forum, in general, declines would come from the card issuing bank side.

For the most part, the only time Square would decline a payment would be due to incorrect card information being entered. Square requires all of the card information (card number, postal code, security code, and expiration date) to be 100% accurate as opposed to other card processors who only require partial accuracy. 

I'd recommend the customer giving their bank a call to make sure the information they gave you is 100% accurate. 

[ashc]

Hey @dirjud! Welcome to the Seller Community.

I merged your post with an existing thread on declined payments.

Typically declines do come from the bank or card issuer- but it's odd that you say a difference of browsers made it go through.

It may be best to contact our CS Team directly so we can look on the backend to see if we can see the type of decline it is to know for sure. 

[soultech76]

you have told many that you've merged their comment with another thread, but dontprovide a link. where is this thread?

[Kassi_]

Hey there, @soultech76 - 

Here is the link to the thread you requested: https://www.sellercommunity.com/t5/Troubleshooting/Declined-payment/td-p/66145/page/2

Please let me know if you have any other questions. 

[soultech76]

Oh so this is the thread u moved it to?

Has someone found the cause of issue cause im dealing with it now

[Kassi_]

@soultech76 - 

The info @ashc provided is still the resolution for the generic decline, unfortunately. 

Thank you for reaching out about it! 

[Robertson1]

We are having the same issue here. And I must say I think it is ridiculous with so many having the same issue and you move all the comments to the same section with directing us to the bank. My customer has tried 3 times and called her bank twice. I also tried to order once and my payment went through and then i tried again ordering more items (just to check the transaction) and my payment was declined. There is something a miss and it is not the bank cards we are using.

[Lisdalisse]

I have similar issues. I hope you were able get help on it. My client cal lthe bank everything its good. I try my self with my credit card and it was decline. Please I need Help.