Edited email address but Square Online order emails are still going to the old email address?

[BoomerSooner]

[The title of this thread has been adjusted from the original: Transactions are going to the old email address but everything else comes to the current one]

We changed our account email address but sales transactions keep getting sent to the old email address.  Daily sales and transfers come to the new address but all orders are going to the old email.  Help . . . 

JT

[isabelle]

Hey @BoomerSooner!

Good to see you around the Seller Community ✨

Please also adjust the email under Square Online > Settings > General:

Does that work? Let me know! 👩🏼‍💻

[BoomerSooner]

It's already on the new email. Not sure where to look next.

[isabelle]

Hmmm. Please give us a call tomorrow between 6am-6pm PST. I want to make sure we get this resolved.

Feel free to circle back with whatever your findings are, perhaps we can mark it as a best answer for any other sellers that come across this issue. Thank you @BoomerSooner.

[BoomerSooner]

Thanks, will do.