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I had about 2300$ in sales transacted on March 6 of this year. I forgot my password so I reset it . When I did that all my sales disappeared and I never got a receipt or payment
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Hi there, @Joe14 - thanks for reaching out to us here on the Seller Community! Glad to have you join us here. So sorry for the confusion and trouble with regards to tracking down your transactions.
It sounds like you may have unintentionally created a new account when resetting your password - or somewhere along the way. Usually the disappearance of history of transactions or deposit Transfers points to account confusion based on login.
Just to be sure we get this fully solved for you, I would recommend flagging this over to our Support Team. They can take a deeper dive with you and see where the issue lays.
Community Moderator, Square
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