Having an issue with scanned items ringing up multiple quantities

[Mycraftroom]

I saw an old thread for this but apparently it’s been removed.  When it happens I shut down and restart then it’s fine for a while then starts doing it again.  Anyone have a fix for this?

[isabelle]

Hey @Mycraftroom!

Hmmm. That sounds like it could be an app issue.

If you don’t have any pending offline payments, delete and reinstall the app. 

Remember, if your device is in Offline Mode, don’t delete and reinstall the Square Point of Sale app. Pending offline payments will be permanently lost and the funds will not be captured if the app is deleted.

Let me know if that fixes the issue! I want to make sure we get this resolved.