- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Header Image will not allow me to change it. Referred to tutorial. No luck
As stated. There is a header up in custom that I do not want to use in marketing. I have tried my best to change it using the change header image key. It allows me to upload but it wants to put it in the logo . Both the logo and the header put it in the exact same place. LOGO. Alos according to the tutorial I should be abe to click change header, click a pic, upload, crop and save. None of that appears. What is wrong with it?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
I'm sorry for the frustration @CatD!
When editing a the header in a custom design, the option to add a new image appears immediately below the option to add a logo. I had to scroll down to see it on my computer and this is how it appears:
If you're not seeing this option I recommend these Dashboard troubleshooting steps which usually resolve issues like blank screens or missing links! If you're still having trouble let me know. Happy to help.
Seller Community Manager
Did you find help in the Seller Community? Mark a Best Answer to help others.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Yes, I get that. But it does not matter if I click change logo or change header image. The pic will insert in the LOGO space. I had originally put a header image in and I don't like it. I wanted to change it. I will not let me. I watched the tutorial and it shows where I could also crop/edit the image. That is not there as well.
@CatD - Hm.. did the troubleshooting steps that Helen mention in her post help at all? Or are you still experiencing the issue?
Seller Community UX Designer
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
No it did not help at all as I already did all of the before my first post. I tried again. There is a video that shows you exactly what you should do as well as what the screens will look like. I use click on change the header and it post the pic in the LOGO BOX. No I am not hitting LOGO. The originial header I inserted will not change, not way to delete it either.
Here is a screen shot. I have messaged them.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report