How Long does it take to get my money back?

[DavidAWilks]

I would love to continue using Square as my business tool but SQUARE allowed a $5000.00 fraudulent charge on my Square debit card and still has not credited my account after weeks of my calling customer service. I just signed up for the Savings & Checking services as well but it looks like I will have to take my business elsewhere if this is not remedied soon!!  Such a shame as the invoicing app is great, the payment portal is wonderful and I have been using CashApp for years.  In six months, over $50K in payments received but my calls go unanswered to make my account whole again.  

[Joe]

Hi @DavidAWilks - thanks for reaching out.

We don't have access to account specific information here from the Seller Community, due to this space being a publicly accessible resource for Sellers.

If you have questions about specific transactions, you will need to reach out to our Support Team directly.