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How do I cancel a transaction and start over?

How do I cancel a transaction and start over? I find that Square won't let me do this.

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1 Best Answer

Best Answer

Touch or click on the "Current Sale" right above the charge amount. Then touch or click "Cusont Amount", and then "Remove Item".

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15 REPLIES 15

click the arrow in the top right corner. select clear items.

that should do it

 

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i put in a test transaction but I cannot delete it. never used a credit card

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won't let me. cannot see any arrows at top right

 

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I put in the wrong amounts (before sale is completer) but I can't delete them

How do I start over. Noone has been charged yet.

 

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@ronelda

If the above answer isn't helpful, you can also select the item. The item detail screen opens. scroll to the bottom of that screen and select "remove item."

🙂

 

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brand new person here! I see transaction details 

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I am using an Android and have the same problem. I can't find an arrow or "Virtual Terminal" or anything else.... thanks

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Best Answer

Touch or click on the "Current Sale" right above the charge amount. Then touch or click "Cusont Amount", and then "Remove Item".

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Message 9 of 16
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Thank you!!! This worked!! 

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Message 10 of 16
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Beta Member

How do I remove an item prior to checkout if it was added by mistake

JAY JONES
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Message 11 of 16
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Alumni

Thanks for posting @OneWildHoney

 

To remove an item from the sale, tap Current Sale above the charge amount in the blue box. Swipe left on the item and tap the red Delete button.

Justin
Community Moderator, Square
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Message 12 of 16
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I need to cancel a attempted transaction.  How do I cancel it?

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Admin

Hey @joanec!

 

You can refund the transaction:

 

  1. Visit Sales > Transactions in your online Square Dashboard.

  2. Select the payment you’d like to refund > Issue Refund.

  3. Enter the amount you want to refund and the reason for the refund.

  4. Click Refund.

Would that work? Is it already processed? 

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!
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Beta Member

a gift card transaction was completed and now to complete a refund it is asking for a gift card to put the value back but there is no money received from the system. 

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Square Community Moderator

Hello there @IndyCBDPlus 

 

If a transaction was settled using a gift card then the money can only go back to a gift card. If you wish to refund a gift card back to the original payment method then you would need to find the transaction in which the Gift Card was loaded/created and refund that particular transaction.

JJ
Community Moderator, Square
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