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I keep getting error message that the customer email is invalid but it's not--what to do?

Trying to sent an invoice but the last 3 would not accept a valid customer email.  I got an error message and the invoice would not sent.

 

 

 

Message 1 of 18
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Super Seller

Re: I keep getting error message that the customer email is invalid but it's not--what to do?

Best Answer

This happened to me with one of our clients.  It was there spam filter bouncing it back.   Once they put Square in as an ok email address it worked.    If they can't resolve it you can select "Share Invoice Manually" under Invoice Method.  Then copy and paste the URL into an email and send it to them.  

View Best Answer >

Message 4 of 18
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Square

Re: I keep getting error message that the customer email is invalid but it's not--what to do?

That sounds like a pretty strange error message to receive. We might need to have our Support Team look at this with you, as there's not much we would be able to do without seeing the issue on our end or walking through it with you. 

 

Reach out to our Support Team and they'll help out. 

Message 2 of 18
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Re: I keep getting error message that the customer email is invalid but it's not--what to do?

Same issue for me. Verified client email (client email is valid as we communicate regularly). I Resend 4 times after verification.
Still have an error message: customer email invalid.
I would prefer to use Square than going back to PAYPAL...

Message 3 of 18
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Super Seller

Re: I keep getting error message that the customer email is invalid but it's not--what to do?

Best Answer

This happened to me with one of our clients.  It was there spam filter bouncing it back.   Once they put Square in as an ok email address it worked.    If they can't resolve it you can select "Share Invoice Manually" under Invoice Method.  Then copy and paste the URL into an email and send it to them.  

View Best Answer >

Message 4 of 18
2,211 Views
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Re: I’m trying to sign up but it says I have one with my email, I don’t

I’m trying to sign up, everytime I enter my email, it says there’s a account with that email, WRONG!! I’m just now trying to sign up

Message 5 of 18
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Square Community Moderator

Re: I’m trying to sign up but it says I have one with my email, I don’t

Hey @Hotnana215,

 

It wouldn't give you that message if there wasn't already an account under that email.

 

Try > Sign In instead of > Sign Up with the email you already have and do a Forgot Password? if need be.

Ashley C
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 6 of 18
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Admin

Re: I keep getting error message that the customer email is invalid but it's not--what to do?

Sorry for the frustration @jeanluc!

 

Was your customer able to locate the email in their spam folder and mark it as 'not spam' (this varies by email provider) as @RHatch suggested? If so can you mark that answer as a Best Answer? That will help other sellers can find this information! 

 

Of course if you're still having trouble sending an invoice to this customer by email go ahead and give our Support team a call, or you can share it manually. 

Helen
Seller Community Manager, Square
Find step-by-step help in our Support Center
NEW: Become a Super Seller!
Message 7 of 18
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Re: I keep getting error message that the customer email is invalid but it's not--what to do?

The customer gave me another email address & everything worked fine. Support center told me the prolem have been seen several time with emails@earthlink. It might be their setting, as I regularly send Square invoices (& get paid) without any problem
Thank you for your concern Helen

Message 8 of 18
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Admin

Re: I keep getting error message that the customer email is invalid but it's not--what to do?

Sounds good @jeanluc glad to hear you were able to send the invoice your customer in the end. Thanks also for letting us know about issues EarthLink as well, good to know! 👍

Helen
Seller Community Manager, Square
Find step-by-step help in our Support Center
NEW: Become a Super Seller!
Message 9 of 18
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Canadian Emails

This reply was created from merging an existing thread: Canadian Emails

 

I'm trying to send an invoice to a canadian email address (.ca), but keep getting an error.  The email is correct, but the system keeps saying it is invalid.  How do I make it work?

Message 10 of 18
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