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I recently ordered a chip reader and got it in the mail and charged it but unfortunately doesn't wor
I recently order a chip reader and received it and charged it but doesn't work so what can I do?
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Are you referring to the plug in chip reader or the contactless/chip reader? What device are you using it with? These troubleshooting tips might help you.
https://squareup.com/help/us/en/article/5412-square-chip-card-reader-tips-and-troubleshooting
https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting
The most important tips are checking that you have a supported device and the newest software update.
If you're still unable to make the reader work after going through the appropriate troubleshooting steps, you may need to look into a warranty replacement. Square makes it pretty easy to do. https://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns