I recently ordered a chip reader and got it in the mail and charged it but unfortunately doesn't wor

[Soroushandmolan]

I recently order a chip reader and received it and charged it but doesn't work so what can I do?

[VanKalkerFarms]

Are you referring to the plug in chip reader or the contactless/chip reader?  What device are you using it with?  These troubleshooting tips might help you. 

https://squareup.com/help/us/en/article/5412-square-chip-card-reader-tips-and-troubleshooting

https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting

The most important tips are checking that you have a supported device and the newest software update.

If you're still unable to make the reader work after going through the appropriate troubleshooting steps, you may need to look into a warranty replacement.  Square makes it pretty easy to do.  https://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns