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Invoice PAID cash register sound is gone!!! :( WHY?

Hi all - 

 

I have spent almost 4 hours on resolving this issue but I still don't know how to resolve this -

 

I used to get the CASH REGISTER sound when invoices are PAID by customer as a notification. Somehow in the last month, not sure when, this sound is GONE!!!

 

I really miss it because it really makes my day whenever I hear this CASH REGISTER SOUND - meaning I have made a sale!!!!

 

I have tried everything including - 

 

1. Signing in and out multiple times

2. Delete and re-download the app (Square and Invoice apps)

3. Turn on and off my phone

4. Check all notification and sound on SETTING and in the apps itself

5. Even tried on another phone using my family's phone, downloading the app and logging into my account

 

Has this happened to ANYONE?

Did Square cancel this PAID sound notification?

 

Please tell me how to solve this issue or can Square fix this?

 

I love hearing the PAID sound as I'm sure everyone does!!!

 

THANK YOU

JAIDI

 

Message 1 of 8
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Admin

Re: Invoice PAID cash register sound is gone!!! :( WHY?

Hey @Jaidifinds - thanks for posting! 

 

I'm not sure what you mean by paid sound notification, as there is no extra cost associated with Point of Sale aside from the standard fees it costs Square to process payments for you. 

 

I can check with the Invoices Team to see if any changes has been made to bring clarity to your issue. 

 

Just to be sure - is this sound specific to the Invoices app or the Square POS app? 

 

 

Message 2 of 8
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Re: Invoice PAID cash register sound is gone!!! :( WHY?

@JustinC hi Justin thanks!!!

 

so excited you replied!

 

This is specifically to the Square and Invoice app I downloaded to my iPhone.

 

In the last few months, I would create an invoice via Square or Invoice app, then client view invoice, then pay it.

 

once it’s paid, i would get an app notification on my phone as push notification and when that happens, there is a “cash register” sound. It’s like when you get a text message, it makes a sound.

 

it’s now gone, I still get notifications but no more sound!!

 

I have done and tried everything but still no sound. Why is that? Did Square change something?

 

thank you!!!!

jaidi 

Message 3 of 8
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Admin

Re: Invoice PAID cash register sound is gone!!! :( WHY?

Gotcha! Thanks for that @Jaidifinds

 

 

I reached out and now I'm waiting to get word back. I'll be sure to update you when I get a response from them. 

 

Thanks for your patience! 

Message 4 of 8
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Re: Invoice PAID cash register sound is gone!!! :( WHY?

@JustinC @OK thank you so much Justin!!

 

Looking forward to your reply!!

patiently waiting.

 

Jaidi

Message 5 of 8
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Admin

Re: Invoice PAID cash register sound is gone!!! :( WHY?

Hey there @Jaidifinds! I'm back with an update - 

 

I reached out to the Product Team and it appears they've rolled back the sound notification feature as they're making improvements to the Invoices app. I've let them know how helpful the 'jingle' was for you and they're working to get it back. 

 

So sorry this change caught you off guard. I understand the frustration of falling in love with a feature only for it to become unavailable 😔

 

Please hang in there with us as we roll out even more exciting features coming soon with the Invoices App. I appreciate you bringing this to my attention and thanks for posting ❤️

Message 6 of 8
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Re: Invoice PAID cash register sound is gone!!! :( WHY?

@JustinC  thank you so so so much for coming back to me!!!

 

I am so appreciative that you remember to let me know!

 

please can you please let the product team know to bring it back? It is such a great accomplishment sound to hear when we make a sale, it’s like a celebration!

 

I to quite a few people and business about this as I was researching and they all said the same thing! They noticed sound is gone and it’s sad!

 

we are all super excited for new improvements that’s for sure!!! Meanwhile, please bring back the cash register sound! It’s very nice for entrepreneurs to hear it!!!

 

 

thank you Justin!!!!!!!

Message 7 of 8
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Admin

Re: Invoice PAID cash register sound is gone!!! :( WHY?

No problem! Thanks for your incredible patience and understanding. Let us know if you need anything else! 

 

@Jaidifinds

Message 8 of 8
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