Just received chip card reader charged it and it is saying chip reader damaged??

[Sbblack]

Customer service has been impossible to get a hold of chip card reader saying damaged after first charge and first use?? 

[Kelly]

Sounds like the chip reader may have been damaged during shipping, which unfortunately can happen occasionally, but not to worry! We have you covered. 

You can file a warranty claim here: squareup.com/shop/reader/warranty and we will get you a new reader right away!