Hi MayaP,
I am going to paste below something I posted in THIS thread on Wednesday. As you can see, I have already called Support AFTER issquareup.com indicated this issue was resolved. They suggested that I take my feedback to THIS forum. Now you are suggesting I take my feedback back to Support. I know you are just doing your job and that you have a message that has been handed to you to give customers by way of response. But it feels like Square is giving us the runaround, instead of resolving the problem. It is particularly frustrating to be told that the problem is resolved, when there is a yellow notification message FROM SQUARE blocking the field where a seller would normally compose a message. Square obviously knows the platform has not been returned to full functionality, because Square put that yellow notification there. I'm not sure what the benefit is of saying that something has been resolved, when the company clearly knows that it is only partially fixed. The person I spoke to at Support on Wednesday directly said that it is "kind of" fixed, in that sellers could reply to customer messages but not compose them. She said that she suspects that full functionality would eventually be restored. All I'm looking for is transparency regarding the ACTUAL status, and the ACTUAL plan -- is messaging still being worked on by the Square team/partners, or is this the new normal. I don't want to be told something is resolved when the company knows that is not the whole truth, and I don't want to get the runaround where the left arm of Square sends sellers to the right arm, and the right arm send sellers back to the left.
Copy/Paste of my Wednesday post:
issquareup.com is showing that this issue has been resolved. However, when I try to compose a message to a customer, the field where you would usually type your message is covered by a notification that says, "SMS messages can be sent as a reply to your customer's message." In the before times, I appreciated the ability to compose a message, even if it wasn't in reply to a customer. For example, today a client who usually has excellent attendance was a no-show, so I wanted to reach out to him, but the system wouldn't let me. I called Square Support, and was told that this feature would probably return to normal down the road. So, my feedback is two fold. First, I hope that full functionality is restored soon. Second, it would be nice if issquareup.com was more clear that this is still a work in progress.
