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lisadpearce

My reader does not give me an option to accept a credit card? It isn't listed as a form of payment.

Message 1 of 22
8,862 Views
1 Best Answer

Accepted Solutions
George Alumni

Re: My reader does not give me an option to accept a credit card? It isn't listed as a form of paym

Best Answer

In order to accept payments, we need to obtain, verify, and record identifying information about the owner of the account. If we don't have this, or if the infomation isn't accepted by our system, a seller can't process payments.

 

To complete the activation process, please sign in to your Square Dashboard and click Activate card processing.

Your activation may be declined if there are any typos, so please pay close attention to the information you enter. Keep the following tips in mind:

- Enter your legal first and legal last name. If you recently changed your name, enter your previous name. (e.g., If you recently married, try entering your maiden name.)
- Use your current home address. If this is the address you initially entered, or if you’ve moved within the last 6 months, try using your previous home address.

Learn more about the information required to activate a Square account on our Support Center.

Message 3 of 22
13,620 Views
21 REPLIES 21
EDab7516

Re: My reader does not give me an option to accept a credit card? It isn't listed as a form of paym

My account doesn't offer the credit card option either. Did you find out what happened? 

Message 2 of 22
8,847 Views
George Alumni

Re: My reader does not give me an option to accept a credit card? It isn't listed as a form of paym

Best Answer

In order to accept payments, we need to obtain, verify, and record identifying information about the owner of the account. If we don't have this, or if the infomation isn't accepted by our system, a seller can't process payments.

 

To complete the activation process, please sign in to your Square Dashboard and click Activate card processing.

Your activation may be declined if there are any typos, so please pay close attention to the information you enter. Keep the following tips in mind:

- Enter your legal first and legal last name. If you recently changed your name, enter your previous name. (e.g., If you recently married, try entering your maiden name.)
- Use your current home address. If this is the address you initially entered, or if you’ve moved within the last 6 months, try using your previous home address.

Learn more about the information required to activate a Square account on our Support Center.

Message 3 of 22
13,621 Views
EdMtz

Re: My reader does not give me an option to accept a credit card? It isn't listed as a form of paym

I can't find the Activate card processing... I don't know what's wrong

Message 4 of 22
7,724 Views
Braye315

Re: My reader does not give me an option to accept a credit card? It isn't listed as a form of paym

This is not helpful whatsoever.

Message 5 of 22
6,352 Views
Admin

Re: My reader does not give me an option to accept a credit card? It isn't listed as a form of paym

I'm sorry that you didn't find the answer to your question here @Braye315.

 

I see you've already contacted our Support team about this by email. I've escalated your case and a team member will be in touch soon. Thank you for your patience in the meantime.

Message 6 of 22
6,316 Views
Mnthriftyy

Re: My reader does not give me an option to accept a credit card? It isn't listed as a form of paym

I’m also VERY frustrated. I contacted email support and it was a robot that did not help me. Square will not let me process credit cards and I’ve entered all of my creditials correctly, and now it won’t even let me try again with new credentials. Help.

Message 7 of 22
1,338 Views
Admin

Re: My reader does not give me an option to accept a credit card? It isn't listed as a form of paym

@Mnthriftyy

 

Sorry to hear about the frustrations. I know that re-entering your information can be frustrating, due to regulatory purposes we need to be able to verify certain information. For your privacy and account security, I can’t access the information that was entered when you applied, and we keep Account Specifics off this forum due to the public nature of the Community.

 

 

If you’d like to apply again, please review the following:

  • Are you signing up as a business?: If you’re creating an account for a business or organization, you’ll still need to enter your Social Security Number. You’ll also be able to add your organization’s EIN, which is optional. Adding an EIN ensures 1099 Ks are reported with the EIN provided and not your SSN.
  • Has your name changed in the past 6 months?: Try entering your legal name before it changed.
  • Did you enter a business name or address in the personal info fields?: Make sure to provide us with your legal name and home address.
  • Have you changed your home address in the past 6 months?: Try entering your home address prior to moving.

Hope that helps.

Message 8 of 22
1,255 Views
904Handyman

Re: My reader does not give me an option to accept a credit card? It isn't listed as a form of paym

Did you ever find a the solution I had to switch to a whole new app 

Message 9 of 22
144 Views
paparazzi

Not Letting Me Register WIth Square ???

I Have Went Threw The ENtire Process Even Confirmed And My Account Is Verified But It Does Not Let Me Make Credit Card Payments

Message 10 of 22
8,803 Views