No receipt being sent when partial refund given

[thefruittree]

When we issue partial refunds, the customer is not getting a receipt emailed to them. Our business gets an email notification, but the customer does not automatically get one. As a result, customers are thinking that we might not be refunding them at all.

How can we get this setup so customers get email notifications when we partially refund them?

[puka]

Hi @thefruittree - Welcome to the Community!

Emails are not automatically sent when refunds are issued. However, you can manually send the receipt when viewing your Transactions through your Square Dashboard.

Let us know if you have any further questions!