Hi @InfuscoCoffee. Sorry to hear this. I’m sorry I didn’t reply sooner, but I haven’t been on the boards much this week. It’s the end of my ice cream season, and I’ve been distracted! Anyway, thanks to @Lovewell for pointing this out.
I hope like crazy that you are NOT still having problems. But I can only recommend two things since this sounds like it could be a couple of issues. If you are fixed, then consider this post as “for future reference.”
The next time your iPad crashes, get back into any app, go to the “More” menu and go to “Troubleshooting.” Click on “Send Support Ledger” and wait until it finishes. This will send diagnostic information to Square for them to review. After it is done, contact the Square Customer Success Advocates and inform them what is going on, as much as you can. It would be really helpful to be able to tell Square what you were doing at the moment before it crashes. Tell your employees to keep a pad or their phone notepad handy so that they can make a quick note while it is still fresh in their minds. The more detail the better.
The only other thing I could possibly recommend right now is for you to factory reset your iPads and set them up again. That’s the nuclear option, though, and based upon what you say above, I’m not sure it would work anyway.
I’m sorry, again, for the delay. Good luck!
Chip
If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.Piper’s Ice Cream Bar, Covington KY USA
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User of the following third-party apps (ask for help or a referral link):
FreshKDS — Kitchen Display System
Bookkeep — Automated Revenue Accounting
Restoke — Menu Pricing and real-time inventory
