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amberdavis324

Square Appointments Online Booking: Why is my map location wrong?

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

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Admin

Re: Map Location Is Wrong

Best Answer

Thanks for your reply @amberdavis324. I escalated this to an Appointments specialist and they manually updated your address. Can you take a look today and let me know if it's showing the right location now?

 

The Appointments team is also investigating why it didn't update automatically after you made the changes. Thanks for flagging this! 

Message 4 of 56
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Admin

Re: Map Location Is Wrong

@amberdavis324 Have you tried updating your location from the Receipt section of your online Square Dashboard? The steps to update your address from that section of the app are in this thread.

 

Or are you using the Reserve with Google integration with Square Appointments and that's where your location isn't correct? With a bit more information I can take a closer look! 

Message 2 of 56
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amberdavis324

Re: Map Location Is Wrong

I have screenshots, but don't see a way to upload them. My address is correct in both of those areas. However, when you go to my booking page, the address is right, but the map is wrong.

 

https://squareup.com/appointments/book/6KA508A4T7DKN/a-memory-in-time-photography-decatur-in

Message 3 of 56
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Admin

Re: Map Location Is Wrong

Best Answer

Thanks for your reply @amberdavis324. I escalated this to an Appointments specialist and they manually updated your address. Can you take a look today and let me know if it's showing the right location now?

 

The Appointments team is also investigating why it didn't update automatically after you made the changes. Thanks for flagging this! 

Message 4 of 56
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amberdavis324

Re: Map Location Is Wrong

Yay! It worked and the map is correct! Thank you so so much!

Message 5 of 56
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Admin

Re: Map Location Is Wrong

Of course! Thanks letting me know! 😀

Message 6 of 56
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uptownbarber

Re: Map Location Is Wrong

@Helen I am having the same issue with my map locations on my appointment pages.

 

Uptown Barbershop

https://squareup.com/appointments/book/A2433ZXPBCHX5/uptown-barbershop-fri-sat-sun-are-walk-in-only-...

 

Uptown Signature

https://squareup.com/appointments/book/J29Q3VVYHVTKX/uptown-barbershop-signature-phoenix-az

 

Thank you

 

Message 7 of 56
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Admin

Re: Map Location Is Wrong

@uptownbarber We've just updated those locations for you! Can you check now and see if they are correct? 

Message 8 of 56
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uptownbarber

Re: Map Location Is Wrong

It's correct! Thank you very much @Helen 

Message 9 of 56
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makani-ilima

Re: Map Location Is Wrong

I am having the same issue with my address of my location being correct but the map shows an old address if you could please update it as well! @Helen 

https://squareup.com/appointments/book/XC7MEQ4B0TH3X/ilima-aesthetics-kailua-kona-hi

 

 

 

Message 10 of 56
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