x
amberdavis324

Square Appointments Online Booking: Why is my map location wrong?

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

Message 1 of 67
858 Views
1 Verified Answer
Verified Answer

Re: Map Location Is Wrong

I'm sorry to hear that your map location still isn't correct @JoaquinJonathan! I've asked our Appointments team to investigate this for you - they'll email you as soon as possible. 

 

Our engineering team did recently fix the issue that was causing some maps to display an incorrect location. If anyone else is still experiencing this issue go ahead and give us a call so an Appoitments specialist can check and update your map.

1 Best Answer

Accepted Solutions
Admin

Re: Map Location Is Wrong

Best Answer

Thanks for your reply @amberdavis324. I escalated this to an Appointments specialist and they manually updated your address. Can you take a look today and let me know if it's showing the right location now?

 

The Appointments team is also investigating why it didn't update automatically after you made the changes. Thanks for flagging this! 

Message 4 of 67
813 Views
66 REPLIES 66
Admin

Re: Map Location Is Wrong

@amberdavis324 Have you tried updating your location from the Receipt section of your online Square Dashboard? The steps to update your address from that section of the app are in this thread.

 

Or are you using the Reserve with Google integration with Square Appointments and that's where your location isn't correct? With a bit more information I can take a closer look! 

Message 2 of 67
840 Views
amberdavis324

Re: Map Location Is Wrong

I have screenshots, but don't see a way to upload them. My address is correct in both of those areas. However, when you go to my booking page, the address is right, but the map is wrong.

 

https://squareup.com/appointments/book/6KA508A4T7DKN/a-memory-in-time-photography-decatur-in

Message 3 of 67
832 Views
Admin

Re: Map Location Is Wrong

Best Answer

Thanks for your reply @amberdavis324. I escalated this to an Appointments specialist and they manually updated your address. Can you take a look today and let me know if it's showing the right location now?

 

The Appointments team is also investigating why it didn't update automatically after you made the changes. Thanks for flagging this! 

Message 4 of 67
814 Views
amberdavis324

Re: Map Location Is Wrong

Yay! It worked and the map is correct! Thank you so so much!

Message 5 of 67
804 Views
Admin

Re: Map Location Is Wrong

Of course! Thanks letting me know! 😀

Message 6 of 67
800 Views
uptownbarber

Re: Map Location Is Wrong

@Helen I am having the same issue with my map locations on my appointment pages.

 

Uptown Barbershop

https://squareup.com/appointments/book/A2433ZXPBCHX5/uptown-barbershop-fri-sat-sun-are-walk-in-only-...

 

Uptown Signature

https://squareup.com/appointments/book/J29Q3VVYHVTKX/uptown-barbershop-signature-phoenix-az

 

Thank you

 

Message 7 of 67
755 Views
Admin

Re: Map Location Is Wrong

@uptownbarber We've just updated those locations for you! Can you check now and see if they are correct? 

Message 8 of 67
748 Views
uptownbarber

Re: Map Location Is Wrong

It's correct! Thank you very much @Helen 

Message 9 of 67
735 Views
makani-ilima

Re: Map Location Is Wrong

I am having the same issue with my address of my location being correct but the map shows an old address if you could please update it as well! @Helen 

https://squareup.com/appointments/book/XC7MEQ4B0TH3X/ilima-aesthetics-kailua-kona-hi

 

 

 

Message 10 of 67
713 Views