Square Appointments Online Booking: Why is my map location wrong?

[amberdavis324]

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

[#2]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[#3]

I'm sorry to hear that your map location still isn't correct @JoaquinJonathan! I've asked our Appointments team to investigate this for you - they'll email you as soon as possible. 

Our engineering team did recently fix the issue that was causing some maps to display an incorrect location. If anyone else is still experiencing this issue go ahead and give us a call so an Appoitments specialist can check and update your map.

[ashc · Accepted solution]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[Valentina · Accepted solution]

Oh no, @wendywendymax and @G33KX!

Welcome to the Seller Community + sorry to see that you're both here because you've run into trouble.
 

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Appointments team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

[typhoon2330]

Hi Helen, 

My map location is incorrect as well. I've verified address is input correctly.

https://my-business-105145.square.site

[kor-fish]

i am also having the same issue where my address is correct but my map is wrong!

[spineaichiro]

Hi, I'm having a same issue here. My location is pointing on the wrong location on the map.

https://spineaidchiro.square.site

Please update my location please!

[AshleyK]

The best thing to do here will be to call our Appointments team so they can update it for you. Since this is a public platform, we are limited on the actions we can take on your account. You can reach out directly to Customer Success at [Redacted]. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/contactsqsupport

[forwardfoods]

Hi there. My map is off too. I believe I've checked all the places where an address is entered, looks to be all updated but the map is showing an old location. I'd love some help. Thank you!

[Ellie_]

Hi there @forwardfoods

If you go to the Pickup & Delivery tab and edit your location, there should also be the option to edit where the pin is on your map. If you update that and it is still not showing the correct location, we recommend contacting our Customer Success team directly. 

[cutsbycassie]

I'm also experiencing this same issue.  My map shows the wrong location even though my address is correct everywhere.

https://cuts-by-cassie.square.site/

[cutsbycassie · Accepted solution]

Got it fixed by re-saving address, then removing map, publishing, then adding map back in and publishing again.

[NailsbyGretchyn]

I am having the same issue with the map not showing the correct location even though the address is correct.

Love Yourself Salon

[_Violet]

Hi @NailsbyGretchyn - I'm sorry to hear that this issue has brought you to the Seller Community 😥

For this, I suggest that you get in touch with our Appointments Support Team so they can take a look with you. We aren't able to access your Square account via the Seller Community.

If you haven't already, please reach out to Support directly by logging into your Square account and heading here.