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Square Register stopped recognizing Brecknell 6700U scale

We sell frozen yogurt using a Square Register and Brecknell 6700U scale. A few days ago the register must have had an update because the entire interface changed and it stopped recognizing the scale. I tried to reconnect the scale by going to Settings > Scales per the Square documentation but there is no Scales option in the setting. Does anyone have any ideas?

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Admin

Re: Square Register stopped recognizing Brecknell 6700U scale

Hey @joshsf

 

Welcome to the Online Store! 

 

Sorry to hear you're having issues with your scale, but I have found a link with some troubleshooting steps. 

 

Here is the link. 

 

Please let me know if this doesn't do the trick. 

Kassi
Community Moderator, Square
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Re: Square Register stopped recognizing Brecknell 6700U scale

None of that worked. Again, there is no Scales option showing in the Settings menu.

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Admin

Re: Square Register stopped recognizing Brecknell 6700U scale

Hey @joshsf,

 

I have a dumb question but were you plugging it in first and then checking for Scales under Settings?

 

I'm checking in with our Content Team now to make sure this isn't something that needs updating. 

Ashley C
Community Moderator, Square
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