x

Square Terminal Keeps Saying Out of Paper

Hello, 

 

The device keeps saying it is out of paper, but there is paper. Do you know why this keeps happening?

 

 

 

 

1,429 Views
Message 1 of 4
Report
2 Best Answers
Admin

Best Answer

Hey @admin206!

 

Sorry to hear that. Please try removing the receipt paper and inserting it again and then restarting your device.

 

If that doesn't work, please refer to this troubleshooting article. It usually resolves post issues.

 

Let me know if not, though! 

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!

View Best Answer >

1,388 Views
Message 2 of 4
Report

Best Answer

Hello, 

 

I have found that restarting the device seems to clear this out, but this is an inconvenience. If only it worked normally...

View Best Answer >

1,387 Views
Message 3 of 4
Report
3 REPLIES 3
Admin

Best Answer

Hey @admin206!

 

Sorry to hear that. Please try removing the receipt paper and inserting it again and then restarting your device.

 

If that doesn't work, please refer to this troubleshooting article. It usually resolves post issues.

 

Let me know if not, though! 

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!
1,389 Views
Message 2 of 4
Report

Best Answer

Hello, 

 

I have found that restarting the device seems to clear this out, but this is an inconvenience. If only it worked normally...

1,388 Views
Message 3 of 4
Report
Admin

How often is this happening @admin206

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!
1,384 Views
Message 4 of 4
Report