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Stand not connected to power

Today my ipad said the square stand was not connected to power, but all the cords are plugged in and the outlet works. What can I do?

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Admin

Welcome to the seller community and sorry to hear about the trouble with your Stand, @Barber1.

 

We do have a set of troubleshooting tips that usually resolve power connection issues right away. If you haven't had the chance, please give these a run-through: Square Stand Charging Issues.

 

If, after that, you're still encountering any trouble — please let our Support Team know and they'll take a deeper dive into this for you. Hope this helps get you in the right direction and don't hesitate to let us know if you have any other questions.

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center
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