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Updating Email in Online Store

We updated our email address in Square but our Weebly email address is still an old, outdated email. This is causing a problem because when we export Order information it goes to this old email address and the person who manages that email has to forward the report. How do we update the email address associated with our account in Weebly?

Message 1 of 15
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Admin

Re: Updating Email in Online Store

Hey @ZDeli,

 

You'll need to update your email address in your Online Store settings as well.


Once you navigate to the Online Store tab on the Dashboard- you can select > Settings General to edit your profile from there.

 

You can also go to > Store Emails under Settings as well to edit the way the emails look to your customers for the online store. 

Ashley C
Community Moderator, Square
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Message 2 of 15
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Re: Updating Email in Online Store

The email address is updated in the General Settings area but it has the old email address in the Sender Information. It won't allow me to update that email address. I added a new profile. 

 

This doesn't seem to correct the issue of the reports being exported to the old email address though since in the Online Store profile it is the new email address.

Message 3 of 15
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Re: Updating Email in Online Store

I will add that if I look under Account Settings it is the old email address but I don't see a way to change the email address here.

Message 4 of 15
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Admin

Re: Updating Email in Online Store

@ZDeli I think you're still looking in Square's Account & Settings and not under Weebly's settings from the Online Store tab.

 

Follow the directions I listed above step by step and it'll take you there.

 

There's an option to edit the profile at the top right once you get to the page I listed above. I tested it on my own too. 

Ashley C
Community Moderator, Square
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Message 5 of 15
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Re: Updating Email in Online Store

I am looking on the weebly page.

 

The first photo is what I see when I go to Settings > General. The email listed there is correct. 

 

Screen Shot 2020-05-01 at 1.30.47 PM.png

 

I just updated our sender profile to be the correct address, so this is correct.:

 

Screen Shot 2020-05-01 at 1.32.58 PM.png

 

I cannot update this profile, with the old email address:

 

Screen Shot 2020-05-01 at 1.34.26 PM.png

 

And in this view it is the old email email address and I have no clue how to update this email address:

 

Screen Shot 2020-05-01 at 1.35.01 PM.png

Message 6 of 15
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Admin

Re: Updating Email in Online Store

@ZDeli What happens when you hit edit on the right there with the second to last picture?

 

Sorry for asking so many questions. I want to make sure I'm not missing something. 

Ashley C
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 7 of 15
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Re: Updating Email in Online Store

I see this, but with no option to edit.

Screen Shot 2020-05-04 at 7.55.18 PM.png

 

I feel like the larger issue is that I can't update the information that is seen in the final image in my previous post.

Message 8 of 15
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Admin

Re: Updating Email in Online Store

@ZDeli I reached out to Weebly and they said the order confirmation email will be sent to the email on file for the Weebly account.

 

This will be greyed out under Account > Manage Profile and you'll need to email Weebly from their Support Center to have this changed for you.

 

Once you do- please let me know so I can pass your ticket along to someone!

Ashley C
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 9 of 15
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Re: Updating Email in Online Store

Thank you!

What a process. I will email weebly now.

Message 10 of 15
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