We updated our email address in Square but our Weebly email address is still an old, outdated email. This is causing a problem because when we export Order information it goes to this old email address and the person who manages that email has to forward the report. How do we update the email address associated with our account in Weebly?
You'll need to update your email address in your Online Store settings as well.
Once you navigate to the Online Store tab on the Dashboard- you can select > Settings > General to edit your profile from there.
You can also go to > Store Emails under Settings as well to edit the way the emails look to your customers for the online store.
The email address is updated in the General Settings area but it has the old email address in the Sender Information. It won't allow me to update that email address. I added a new profile.
This doesn't seem to correct the issue of the reports being exported to the old email address though since in the Online Store profile it is the new email address.
@ZDeli I think you're still looking in Square's Account & Settings and not under Weebly's settings from the Online Store tab.
Follow the directions I listed above step by step and it'll take you there.
There's an option to edit the profile at the top right once you get to the page I listed above. I tested it on my own too.
I am looking on the weebly page.
The first photo is what I see when I go to Settings > General. The email listed there is correct.
I just updated our sender profile to be the correct address, so this is correct.:
I cannot update this profile, with the old email address:
And in this view it is the old email email address and I have no clue how to update this email address:
@ZDeli What happens when you hit edit on the right there with the second to last picture?
Sorry for asking so many questions. I want to make sure I'm not missing something.
@ZDeli I reached out to Weebly and they said the order confirmation email will be sent to the email on file for the Weebly account.
This will be greyed out under Account > Manage Profile and you'll need to email Weebly from their Support Center to have this changed for you.
Once you do- please let me know so I can pass your ticket along to someone!