I'm especially sorry to hear that your tablet and and reader were stolen 😢 . That's a terrible thing to go through.
Have you tried any troubleshooting? Check out this Support Center article to see if any of the listed tips help:
Let me know if this does the trick for you, and if not we can try investigating a bit further.
09-22-2017 02:26 PM
it would it would help to know what kind of a device you're trying to pair it with if it's a Samsung Note or Galaxy, I believe they just recently(2 months ago) had a software update that knocked out the Bluetooth low energy part that the reader used to connect... for whatever reason it affected the card readers and would cause them not to pair..... I'm not sure if this was just a Verizon issue or whether other providers were having the same problem. just two days ago I went in and checked and it showed there was an update available for my phone even though I was not notified of it and I had to go and look for it. I have since done the update Andrea tempted to pair my wireless reader and it pairs just fine, I noticed when I did connect and it paired that it also updated the reader somehow so I think they've made some kind of change in the reader software as well as the phone software but I'm no expert. good luck hope it helps
This reply was created from merging an existing thread: “not sure how to pair”.
its sent up on my phone but not sure how to pair with my mac and i dont want to keep going into it and make a mistake should i just do all payments on my phone?
As long as you have the Square Point of Sale app and are logged in with the same email and password you created the Square account with you are good. You don't Pair anything with your computer. If you are using the Contactless chip reader it should only be paired with your phone it will not work on a computer.
This reply was created from merging an existing thread: “Why isn’t my chip reader connecting?”
My contactless chip reader will not connect with my iPhone. I have deleted the app and reinstalled it. I have my Bluetooth on, wireless connection is full bars. It worked yesterday around 4, and has not worked since.
This reply was created from merging an existing thread: “4 solid red lights when chip reader pairs”.
my chip read has 4 solid red lights when chip reader pairs to phone and does not read cards
This reply was created from merging an existing thread: “I can”t get blinking orange lights, only red.”. The original author has been notified via email.
I am having trouble connecting my reader to my iPad. Both have all current updates (OS11). When I press and hold the button, nothing happens for several seconds, and then it goes straight to flashing red lights- no orange lights. Has anyone else had this problem and found a solution?
Thanks, Puka. Last night I charged it overnight and then reset it with it plugged in, and finally got the orange lights!