Why do I not have permission to use a redemption code on the Square Reader I bought?

[kbunde]

I set up a Square One account on Thursday. Yesterday I  bought a Square Reader at Walmart. 

Today I added my bank account information.
I tried to enter the redemption code today & got a message that I did not have permission to use the redemption code.

Why would that be?

[Mesha]

I am having the same issue

[EJ_ · Accepted solution]

Hello @Mesha and @kbunde

Sorry to hear you're running into this. 

Our Support Team can apply the redemption code for you manually. 

Write in to them with a few details of what's happening, and also be sure to include the following:

• Each redemption code you'd like to redeem
• An image of the original receipt or redemption card for each code

They'll be able to get you squared away once they receive that information. 

[augustadreams]

I have the same problem. Can you help me?

[EJ_]

@augustadreams 

Unfortunately we can’t address your account specific issues here in the community, as it’s a public forum. 
 
You'll need to reach out to our Support Team directly as mentioned above 👍🏼

[augustadreams]

Thanks, I wrote to Support Team

[augustadreams]

Thanks, I wrote to Support Team

Regards

[racheldhanson]

The point here is that there is a recurring issue that needs to be addressed. 

[racheldhanson]

I am ALSO having this issue. 😞 

[EJ_]

Hi @racheldhanson

You'll need to follow the steps mentioned in my previous post. Our Support Team will get you taken care of. 

[racheldhanson]

I've already sent in a message. Am just awaiting a response...

[mom7of9]

Hello am running into the same problem with my redemption code and in attempting to call am needing a customer code which is supposedly supplied somewhere on the website and am unable to access that information.  Thanks for your help