Why isn't confirmation message not popping up?

[BlaqueGirlNailz]

Under communications I edited the messages that would be emailed to clients. I've made multiple test appointments and none of them display the "Appointment confirmed" message. But it does send the "Appointment Canceled" message so I know it works. How do I get it to send the confirmation message because it's the most important one?

[nika]

Hey @BlaqueGirlNailz. Thanks for flagging this to us. We ran this by our Appointments team and it seems like they'll need to take a dive into your account o see what's happening.

When you have time, you can get in touch with them here. They'll be able to help diagnose a bit more than we can here in the Community. 

Good luck!