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MichaelrBrock
11-25-2021
09:12 AM
Why when doing a refund or return does it not deduct it from the total sold it actually adds it agai
Why when doing a refund or return does it not deduct it from the total sold it actually adds it again
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1 REPLY 1
Hello @MichaelrBrock
We are happy to welcome you to the Seller Community!
Are you issuing a refund for an online order or an in-person sale?
Is there a particular transaction where this is happening?
A refund should not add to the total, so if you help us with some more information we can take a look.
Thanks 😊
Frances
Community Moderator, Square
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Community Moderator, Square
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