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gift card on file disconnects

We have a number of customers who have saved a gift card on file to use as their daily payment. A large number of these saved on file gift cards disconnect from the customer's account on a regular basis. This is quite inconvenient. We haven't seen and credit/debit cards disconnect from customer accounts, but the gift cards are doing it ALL THE TIME. Why does this happen and how can it be fixed?

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Re: gift card on file disconnects

@alikat721

 

Oh no! Something definitely seems off here. Mind reaching out to Support to troubleshoot this? For any other sellers running into this same issue, feel free to chime in and @ me so I can get a proper count of all affected. 

 

Justin
Community Moderator, Square
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Re: gift card on file disconnects

@JustinC 

I've sent an email to support to get started on resolving the issue.

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