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Jnharbour

iOS: Unable to download the Point of Sale app on my iPhone

The title of this thread has been edited from the original: Square app won’t load

 

Square app will not load— I’ve taken it off restarted my iPhone— it only loads 1/4 of the way then shuts down

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Admin

Re: iOS: Unable to download the Point of Sale app on my iPhone

Best Answer

We've worked with Apple to resolve the issue that iPhone 11 and XR users were experiencing when attempting to download the Square Point of Sale app from the App Store. If you haven't already, please head over to the App Store to download or update. If you aren't currently able to download, please wait an hour and try again.

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JSowers

Re: Square app won’t load

Have had the same issue for a couple of days now. Followed the troubleshooting but the app won’t reload. iPhone 11 with 13.3.1 software. 

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Admin

Re: Square app won’t load

@Jnharbour @JSowers @nccodom @Merleo75 I'm very sorry for the disruption. We're aware that some sellers are having trouble downloading the Point of Sale app from the App Store. Our engineering team is working to resolve this as we speak. 

 

I'll update this thread as soon as I have an update! 

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nccodom

Re: Square app won’t load

Oh wow. Thank you 

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raph

Re: Square app won’t load

Any idea when this will be fixed? can we be notified as soon as it is. losing lots of transactions!

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Samy2122

Re: Square app won’t load

Hi I delete Square app from my phone because it’s frozen I tried reinstall it again but I can how can you help me

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raph

Re: Square app won’t load

What is the status with this issue? I am about to sign up with another company. Customer service is really awful. I have no way of actually speaking to someone as I can't find a customer code and use the [Redacted]. my square app was working fine until yesterday. I have Iphone 11 with latest OS. I deleted the app and attempted to reinstall and it won't reinstall. Again i request a direct response to this situation or with clear instructions as to how i can speak with someone!

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mdriley

Re: Square app won’t load

I don’t work for square and just wrote what they told me, they are working on a fix...that’s all I know

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tm8

Re: Square app won’t load

872E9C99-6ECE-4520-9391-CBEA6385F750.jpeg

 

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Merleo75

Can’t get pos screen on my phone so can’t take cards!

Need pos screen to make sales.

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