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jjsjjones

iPad cycling on off home screen while in Square Stand

Since I have upgraded my Ipad to IOS 12, the screen and beep keeping apearing from the sleep mode ubout every few minutes and  shows the 100% battery icon then shuts down and show the home screen come on then goes off. The Ipad is in a stand with a card reader.  Cycling is annoying.

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jjsjjones

Re: iPad cycling on off home screen while in Square Stand

Best Answer

The issue on my Ipad was solved by removing the plug on the bottom of the stand and reseating it.  Square Help desk told me what to do and solved the problem.

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Admin

Re: iPad cycling on off home screen

@jjsjjones I'm sorry for the frustration, that does sound annoying. We haven't heard other reports of this issue, but it shouldn't be happening.

 

If you haven't already, I suggest going through the troubleshooting steps listed in this Support Center article: iPad + Stand connection issues.

 

But if the iPad keeps shutting down, please call our Customer Success team during the week so we can investigate further. Phone support is available from 6am to 6pm PT Monday through Friday. 

 

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collinssafety

Re: iPad cycling on off home screen while in Square Stand

Having exactly same issue. This is SOOOO enoying!

Nothing I do seems to stop it. Please find a fix for this!!

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VanKalkerFarms Super Seller

Re: iPad cycling on off home screen while in Square Stand

@jjsjjones@collinssafety, can you explain a bit more about what is happening?  does the iPad power cycle if you take it out and plug it in to charge?  

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jjsjjones

Re: iPad cycling on off home screen while in Square Stand

Best Answer

The issue on my Ipad was solved by removing the plug on the bottom of the stand and reseating it.  Square Help desk told me what to do and solved the problem.

Message 5 of 15
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Admin

Re: iPad cycling on off home screen while in Square Stand

Glad to hear it @jjsjjones and thanks for posting again to share this step! 

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jjsjjones

Re: iPad cycling on off home screen while in Square Stand

Just saw this thread.  To answer your question the ipad stays on with the battery when I remove it but the cycling  stopped.  Again I have had no issues since removing and reseating the bottom plug.  Yea!!

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jjsjjones

Re: iPad cycling on off home screen while in Square Stand

No if I use the charger outside the stand it is fine.

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Admin

Re: iPad cycling on off home screen while in Square Stand

I'm really sorry that you're experiencing the same issue @collinssafety.

 

So that our engineers can investigate this it would be great if you could call our customer success team when you get a chance.

 

Keep in mind phone support is only available until 2pm PT today (Tuesday), and available from 6am to 6pm PT Wednedsay through Friday.

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eugeneNBW

Re: iPad cycling on off home screen while in Square Stand

My Ipad stays on, but the screen blinks to life / flashes and there is a tone indicating that the battery is full / 100%.

I've reseated everything and it is still blinking and making that tone.

This is only happening when the screen is locked/off (but obviously the ipad is still on).

Message 10 of 15
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