invoice not paid because email has changed but it is the correct email,

[DebbyNIA]

A customer's invoice has not been paid/charged. Error message said "email has changed" but it is the correct email, How do I fix this so CC on file is charged?

[Helen]

Hi @DebbyNIA, is there a possibility that have multiple profiles for the same customer and that one profile has an old email address? You can merge duplicates from the Customer Directory section of your Dashboard. Click 'All Customers' at the top of the screen and you'll see a red notification that you can click on to resolve duplicates.

I'm afraid I can't look up this specific customer on your account to investigate how/why their email changed — but our Customer Success team will be able to take a closer look if you give them a call!