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ipad ios 9.3.5

We are a very small nonprofit no-kill animal rescue and use donated computers.  Neither of our iPads can be upgraded beyond iOS 9.3.5.  I downloaded the Square retail today so I could run credit cards for our SPAYghetti fundraiser for $8 dinner ticketss. The app is indicating that I must upgrade the iOS.  Apple indicates the iOS is up-to-date at 9.3.5. Based on the community questions, it appears as of August 2018 answers, that iOS 9.3.5 should still work. What should we do?  Thanks!

 

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Hey @BaywaterAnimalR - I recommend uninstalling and reinstalling the Point of Sale app to see if that helps reset things. If not, try the rest of these troubleshooting steps. If you're still having issues, give our CS team a call and they should be able to take a closer look at your account and hardware for you.

 

Hope this gets resolved quickly for you!

Puka - She/They
Seller Community UX Designer
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