virtual terminal not working

[boris_4]

Our virtual terminal hasn't been working since 5/3/20. Please help

[Joe]

Hi there, @boris_4 - thanks for taking the time to reach out and join us here on the Seller Community. We are happy to have you! Welcome! 

So sorry to hear about the trouble you are experiencing with your Virtual Terminal. For clarification purposes, are you having issues accessing the Virtual Terminal from your Online Dashboard? If so, can you explain specifically what is happening? If you could also include some screen shots or specific descriptions of what you are seeing, that would be so helpful!

The more information you provide, the better we will be able to assist!

Thanks so much! I will keep an eye out for your response.

[Samuel_Gauci]

we are also experiencing this

[Joe]

Hi there, @Samuel_Gauci - thanks for reaching out to us here on the Seller Community.

Would you mind clarifying what specifically you are encountering with the Virtual Terminal? We need as many details as possible in order to help troubleshoot.

Will keep an eye out for your reply!