Add customer using Square mobile app

[amicchi]

Hello @Helen,

Strange--I've just set up my Square POS in Ipad (I'm in Asia), and yesterday, I was able to add customers to a sale through the app. However, when I checked today, instead of the options "Add Customer" or "Clear Items" when I click the dropdown, I only see "Current Sale"/"No Sale" and "Clear Items". Also, I can view the Customer Directory in my online Dashboard. Does this mean that despite that, I can't use the Customer Directory in the Ipad app?

Ami

[Helen]

Thanks for your post Ami, sorry for the confusion! I'm checking with the engineering team for you now, I'll reply here as soon as I have more information. Apologies again! 

[Helen]

Thank you so much for your patience @amicchi! Our engineering team has just implemented a fix for this issue. You should see the option to Add Customer from the Checkout section of the app now. If you don't see it right away, try closing and reopening the app on your iPad - or sign out and sign back in.

I'll keep an eye out for you reply!