Card on File and Deposits on Invoices

[SmoothOperator]

Why aren't we able to charge a card on file for a deposit?

We send clients an invoice and request a deposit before the service, then once the service is complete I would like to be able to charge the card they have on file. It seems that whenever someone has paid a deposit, because I have to get them to enter the credit card themselves, the option to charge them via card on file disappears.

At first I thought people weren't saving their cards on file when they did the deposit but I see now that their customer profiles show a card saved.

It would be great if my clients didn't have to enter a card # twice for one invoice, is there a solution to this?

[kellyj]

@SmoothOperator

At this time, you are not able to charge the balance of the Invoice with a deposit taken on it to the Card on File.  This is a Feature Request and something we're tracking for the future.

You can take the payment with the Card on File from the POS and mark the invoice as paid from your Square Dashboard as a workaround though.

[SmoothOperator]

Aren't we then double recording the sale?

This sort of makes the deposit function useless for us unfortunately.

[kellyj]

@SmoothOperator

If you mark an invoice as paid in POS it will not affect your reporting.